A Customer-Centric Approach – Applying
The Golden Rule In Everything We Do

At the heart of Kroll Construction’s philosophy is a simple yet profound principle: treat every exterior and interior home remodeling customer like you would like to be treated. This guiding star has illuminated our company’s path for decades – shaping it into a trusted name in Garden City, Michigan, and beyond.

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Understanding Your Perspective

We recognize that home improvement projects are often stressful. From the initial idea to the final reveal, homeowners invest their time, energy, and money into their roofing projects.

Here’s how we ensure that we truly understand your perspective:

• Active Listening: Kroll Construction takes the time to truly understand each customer’s unique needs and desires. By listening attentively, we can tailor their services to meet specific requirements.
• Addressing Concerns Promptly: We take pride in addressing customer concerns and questions in a timely and professional manner. We approach every client with empathy and a genuine desire to resolve any issues.

Our team is devoted to great customer service – including our project managers and field managers who follow up after job to ensure 100% customer satisfaction.

At Kroll Construction, we believe that truly understanding our customers is the foundation for building lasting relationships.

By actively listening to your needs and addressing your concerns promptly, we strive to make the home improvement process as stress-free as possible.

Building Trust Through Transparency

Trust is the cornerstone of any successful business relationship. At Kroll Construction, it’s no accident that we’ve been around for 60 years. We earn our customer’s trust by being open and honest. We believe in clear communication, providing detailed project estimates, timelines, and expectations.

There are no hidden fees or surprises. By keeping customers informed every step of the way, we’ve ensured that we live up to our slogan “Relationships Built on Trust since 1961”.

That’s why we’ve been honored with Best Home Remodeler by Channel 4 Click on Detroit, Best Roofing Company and Places To Work by Detroit Community Choice Awards

Prioritizing Customer Satisfaction

Generations of families have worked with us through the years, this type of trust is built on transparency, quality, and 100% satisfaction.

Whether it’s roofing, gutters, siding, kitchens, bathrooms, or windows – we always go the extra mile to exceed customer expectations with outstanding workmanship and service.

We understand that a satisfied customer is the best form of advertising. Whether it’s addressing a concern promptly or going above and beyond to meet a deadline, we consistently demonstrate our commitment to customer satisfaction.

A Culture Of Care

This customer-centric approach isn’t just a slogan – it’s ingrained in Kroll Construction’s company culture. From the sales team to the construction crews, every employee is expected to treat customers with respect and dignity. This culture of care fosters a positive work environment and translates into exceptional service for clients.

Kroll Construction: Giving Back To Our Community

Kroll Construction is deeply committed to making a positive impact on the Garden City, MI community. We don’t stop at treating our customers like family. We also believe in supporting our neighbors and giving back to those in need.

Animal Welfare

We partnered with The Friends of Detroit Animal Care and Control to host a successful dog adoption event at our office. By sponsoring adoption fees and creating a fun and welcoming atmosphere, we helped find loving homes for seven dogs, with two more adoptions following shortly after.

Food Security

Kroll Construction contributed to alleviating hunger in the Garden City area by collecting over 600 pounds of food and necessities for the Garden City Home Pantry. This essential resource provides support to local residents and families in need.

Supporting Veterans

We are honored to have donated all materials and labor to replace the roof of Veteran’s Haven in Wayne, MI. This non-profit organization provides vital support to local veterans, and we are proud to contribute to their mission.

Community Support

To support our local youth, we organized a school supply drive to benefit Garden City Public Schools. Education is crucial for our community’s future, and we believe in equipping students with the necessary tools for success such as sponsoring local youth athletic teams.

Additionally, we participated in a winter clothing drive to support Mittens for Detroit and other local shelters, helping to keep our community warm during colder months.

These initiatives are just a few examples of our dedication to giving back. We believe in building strong communities and are committed to making a positive difference in the lives of our neighbors – whether they are customers or not.

By embodying the golden rule, we’ve built a reputation for excellence in Garden City and surrounding areas.

If you’re in the Garden City, MI area and looking for home remodeling services such as roofing, windows, and siding, contact Kroll Construction for a free estimate. Our commitment to treating customers like family has resulted in countless satisfied clients. We can’t wait for you to be one of them!